Understanding the art of negotiation, users and the TCSN modules
Sparking conversations
Challenge
I had to come up with a digital tool that works in a high fast paced environment that is typical been done with pen, paper and handshakes.
Team
Me (Designer lead), Head of Innovation, GAP consultants and willing users who went on the GAP TCSN course.
Learning the art of negotiation
I went on a 4 day course and was up against other negotiators from around the world learning and practicing the negotiation principles taught by GAP. This was my introduction to experience how users think, take notes and the pressured/competitive environment they are in. I was also handed out a book written by the CEO!
I learnt about the different approaches to negotiations and how to setup a negotiation. This covered from bartering with a street vendor to a multi billion dollar deal lasting 10+ years.
I spoke to senior consultants within the GAP partnership to understand the struggles users face post course and whether they adopted the learnings from the tool suite.
I also engaged with those who went on the course and had 45 minute conversations with 12 people. I wanted to understand their ways of negotiation, learnings from the course and the tools they used.
TCSN Matrix
I sat down and mapped out the tools. I spoke to the creators of the tools to understand the aim of each tool, how it interacts with the next and what works/what wouldn’t work from a UX perspective.
